One common problem Verizon customers have is that the router’s yellow light shows up or flashes instead of the usual white light. This guide tells you what the yellow light means and how to fix it.
Most things you can do to fix the yellow light are easy, like resetting the system or checking the cords and internet connection.
But some things, like an ISP shutdown in your area, cause the Verizon yellow light can’t be fixed by the user.
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What Does A Yellow Light Mean in Router?
When there is a yellow light on a Verizon router, it means that there is a problem with the service. Even though your laptop may be connected, the internet is not working the way it should.
A steady yellow light means that you need to figure out what’s wrong so that you can get back online.
What Causes the Yellow Light on Verizon Routers?
When the yellow light on your Verizon router blinks, it doesn’t always mean that your internet connection isn’t working.
Instead, it could show how well your computer is connected to your router. If it blinks faster, the connection is better, but it might not be set up right.
Here are some other reasons why your Verizon router’s yellow light might be on:
- Verizon is having trouble with the internet in your area.
- The internet connection changes from time to time.
- Could be a bug in the program or hardware.
- There isn’t enough power coming in.
Fixing Options For A Verizon Router With A Yellow Light
Before you try to fix your Verizon router, you should make sure that the problem isn’t with Verizon but with you. The yellow light on your Verizon router can be fixed in the following ways:
1- Check the Connection Status
Before you try to fix the router, check with Verizon to see if the network is working. You can do this by following these steps:
1- Sign in to My Verizon, an online site that lets you control your account.
2- Check the top of the screen for any service alerts that pop up.
3- Open chat and type “network outage.“
4- Click “Enter,” and the screen should show you information about any possible outages or tell you if there is one.
If there’s nothing wrong with your Verizon connection, the yellow light means there’s a problem at home. This means that your gear needs to be fixed before you can join again.
2- Soft Reset Router
A soft restart on a router means that the link is broken and then made again. Nothing changes in your network settings or computer when you do this. To soft reset, your router, do the following:
1- The first step is to unplug the router. This will fully turn off the power so that the router can get a new link. Wait about 5–10 minutes before you plug them in.
2- Next, you plug in the router and wait for the lights to come on and then settle into their normal patterns. If the gateway has connection problems, it will cause problems with the router, which will cause the yellow light to come on. But if the Verizon gateway’s lights show that it is ready, move on to the next step.
3- Connect the router to the gateway after plugging it in. Watch for the yellow light to come on, and if it does, wait for it to go out when the link is made.
Before putting in the router, you should make sure that the Verizon FiOS gateway is up and running since it takes a few minutes for each device to fully connect to the network.
3- Check Cables
Network cables can sometimes be the hidden cause of problems with your network. The yellow blinking light could be caused by the wire that ties the router to the wall.
You can change out the original wires with any wires that will work. You can reset the router again as you did before, but this time you should connect the new cords before putting them back in.
If the yellow light goes away and your router is still working, it may be that the cord was broken. Now, if you can’t use the cable you put in to try, go buy a new one.
4- Hard Reset Router
The router may not be able to connect to the network because of the way it is set up. Performing a hard restart, which puts the router back to how it was when it came out of the box and deletes any changes you made to it, can help get the internet connection back.
But you will need to undo the change you made to your router’s online settings. It needs you to log in to the site for your Verizon router and do the same steps you did before.
For example, if the router was set up to favor service or record behavior, you should repeat these steps after the hard reset.
If the yellow light is due to a local Verizon service outage, you should wait until the network is back up before doing a hard restart with the steps below:
1- Use a straight paperclip arm or a dull needle to press the button inside the reset slot, which is at the back of the router. Keep your hand on it for about 15 seconds.
2- Give the router a few seconds to return to the network after you let go of the button. Once it’s attached, the yellow light will either be there or not.
If the yellow light is still on and there is no service outage in your area, call Verizon and a worker may be able to help you figure out what’s making it blink.
5- Check Your ONT
You can find out more about why your router is blinking yellow by looking at Verizon’s ONT. The ONT is a box that routes service. It could be in the basement, outside the house, or somewhere else that makes sense.
If you know how networking devices work and how to get to the ONT, you can hard restart it by hitting the reset button or by unplugging it from the power supply and taking out the battery.
Wait about two minutes, then put the battery back in and connect it to the power source again. Once you’re linked, make sure all the green LED lights are on, and then turn on your computer.
But if you need to take something apart or open a box to get to it, you should call Verizon for help.
If there was a problem with the ONT, the blinking yellow light shouldn’t come back after you restart it.
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6- Re-Pair Your Router and Extender
Connect your router and extender again. The WiFi extension and router might still be in pairing mode and not connected yet, which would make the yellow light come on.
Here are the steps you need to take to fix your router and extender:
1- Press and hold the front buttons of both the router and the extension for at least 5 to 7 seconds. The devices are now ready to pair.
2- If a blue light comes on, the devices are connected and you are ready to connect to the internet.
7- Check if Router is Overloading or Not
If you use more data than your computer can handle, it could be overloaded. If this happens, you won’t be able to connect to the internet or it will be slow. Follow these steps to see if your computer is too busy:
1- Take everything away from the computer.
2- Cut down on how many things are connected to the router at once.
3- Start your router back up and wait for the light to turn white.
4- If you need more broadband and have a lot of devices, you should get a new Verizon router with enough bandwidth.
8- Update The Firmware
If you’ve tried all of the steps above and your router’s light is still yellow, the problem may be with the software, and you may need to update it. Here’s how to update firmware:
1- On the router’s web page, log in to your account.
2- Check the System Settings to see if there are any new versions.
3- You should download and install it if there is one.
4- When you’re done, restart the router, and hopefully the yellow light will go away.
9- Contact Verizon Support
Lastly, if none of the steps above work, you should ask for help from a Verizon expert.
They will look at the router to try to figure out what’s wrong and fix it. If the problem isn’t fixed, a professional might be able to help you replace the router.
Conclusion
These days, it’s normal for your router to have a yellow light. The good news is that you can now fix the problem by using the steps in this guide. Try each step one at a time, and you might be able to get your internet connection back to how it was.
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